FAQs – Nutrition Kitchen SG

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Commonly Asked Questions

Ordering and payments

All ordering is processed online at www.nutritionkitchensg.com

Customers are billed directly on the website and Nutrition Kitchen (Singapore) Pte Ltd will be the name of the company that appears on the payment records (bank statements).

Cut off times are every Friday at 12 noon

(If Friday is Public Holiday we will bring forward cut off time to Thursday at 12 noon)

Opening Hours

Our opening hours are Monday to Friday 9:00 am to 5:00 pm. Any emails/inquiries outside these hours will receive a response within the next business day.

We are closed on public holidays. No deliveries will be made during these times.

Delivery

Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply extra delivery charges on special requests.

We deliver the day's meal on one trip and on a daily basis - (Monday - Friday 6.30-10.00am ) or (Sunday - Thursday 6.30-9.30pm). 

The meal package excludes public holidays ,  hence there will not be any delivery.

Please note that we do NOT deliver to following areas:

  • All airports and military camps
  • Prisons
  • Offshore islands including Sentosa
  • All special pass-protected areas and Tuas(Jurong Industrial Area, Benoi, Gul Way)
  • Tengah
  • Sungei Kadut
  • Sentosa Marina

Delivery time is also subject to change with respect to the situation and traffic condition. Check with our customer service for the available delivery Slots –

  1. Evening Before – 6.00pm – 09:30pm Sunday to Thursday.
  2. Early Morning – 6.30am – 10:00am Monday to Friday.

Any change in delivery address requires notification time of at least 48 hours

If we can’t contact you or unable to deliver to you on arrival of your delivery address, we will have to charge you $9 for re-delivery fee for subsequent delivery.

When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

No deliveries during public holidays

    Change and cancellation policy

    Cancellations or changes for meals must be made the week before. The cut-off time for changes or cancellations is Friday 12pm.*

    What if my plan is under auto renewal plan? – Cancellation/Editing meals/Pause/Skip – Manage your subscription before the cut off on Thursday 7pm.

    Can I cancel my meal on certain days ? Please contact us at info@nutritionkitchensg.com or Whatsapp +65 9105 2001 for more information

    Any cancellations or changes after the cut-off time are not entitled to refunds. 

    If you have an ongoing meal plan for more than one week, please email us at info@nutritionkitchensg.com or Whatsapp +65 9105 2001 to cancel or make any changes. 

    *If Friday is a Public Holiday, the cut off time Thursday 12pm.

    Before you order

    1. Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
    2. We are unable to do customisation meals.
    3. If you need to receive the food at certain time, please contact us to discuss before placing the order.
    4. Minimum order is a 5 days package with 2 meals per day.
    5. We do not cater for customise orders e.g. Which days to have meals.
    6. Our meals are all send chilled.  We recommend reheating the food from 2-3 minutes or depending on your preference
    7. Meal package excludes public holidays and weekends as we do not charge on the non delivery days. Hence, no delivery & meals are to be served during public holidays and weekends.
    8. Our Low Carb(Less Active) and Balanced(Highly Active) meals are sharing the same menu.  The parentheses in the ordering page of our menu are meant for balanced meals only, which means the low carb meals do not have carbs like noodles, rice etc. Please contact us if you have queries on selecting the meals.
    9. What happen to my meals on public holidays ? Since there's no meals to be served ,  we do not charge the non delivery days.  If you have queries please contact info@nutritionkitchensg.com
    10. What if my plan is under auto renewal plan? – Cancellation/Editing meals/Pause/Skip – Manage your subscription before the cut off on Thursday 7pm.

    Where does the food come from?

    At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

    Eco-friendly boxes

    1. Our meal boxes are made from sugar cane and 100% bio-degradable.
    2. Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.

    Can I modify the dish to accommodate my allergies and food preferences?

    We are unable to do customisation meals , kindly double up on another meal that day. Please select your meal by looking through the ingredient list if you have any food restrictions/food allergy.

    Please be aware that certain ingredients are integral to the dish and we will be unable to remove them.

    What kind of food do you offer?

    As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

    Our low carb meals are mostly gluten free.

    All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.

    How do you calculate your macros?

    Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

    Ordering

    Ordering and payments

    All ordering is processed online at www.nutritionkitchensg.com

    Customers are billed directly on the website and Nutrition Kitchen (Singapore) Pte Ltd will be the name of the company that appears on the payment records (bank statements).

    Cut off times are every Friday at 12 noon for One Off Plan & Thursday at 7pm for Auto Renewal Subscription Plan

    (If Friday is Public Holiday we will bring forward cut off time to Thursday at 12noon)

    Opening Hours

    Our opening hours are Monday to Friday 9:00 am to 5:00 pm. Any emails/inquiries outside these hours will receive a response within the next business day.

    We are closed on public holidays. No deliveries will be made during these times.

    The price plan 

    Delivery

    Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply extra delivery charges on special requests.

    We deliver the day's meal on one trip and on a daily basis - (Monday - Friday 6.30-10.00am ) or (Sunday - Thursday 6.30-9.30pm).

    The meal package excludes public holidays ,  hence there will not be any delivery.

    Please note that we do NOT deliver to following areas:

    • All airports and military camps
    • Prisons
    • Offshore islands including Sentosa
    • All special pass-protected areas and Tuas( Jurong Industrial Area,Benoi, Gul Way)
    • Tengah
    • Sungei Kadut
    • Sentosa Marina

    Delivery time is also subject to change with respect to the situation and traffic condition. Check with our customer service for the available delivery Slots –

    1. Evening Before – 6.00pm – 09:30pm Sunday to Thursday.
    2. Early Morning – 6.30am – 10:00am Monday to Friday.

    Any change in delivery address requires notification time of at least 48 hours

    If we can’t contact you or unable to deliver to you on arrival of your delivery address, we will have to charge you $9 for re-delivery fee for subsequent delivery.

    When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

    No deliveries during public holidays

      Change and cancellation policy

      Cancellations or changes for meals must be made the week before. The cut-off time for changes or cancellations is Friday 12pm.* & Auto Renewal Subscription Plan is Thursday 7pm.

      Can I cancel my meal on certain days ? Please contact us at info@nutritionkitchensg.com or Whatsapp +65 9105 2001 for more information

      Any cancellations or changes after the cut-off time are not entitled to refunds.

      If you have an ongoing meal plan for more than one week, please email us at info@nutritionkitchensg.com or Whatsapp +65 9105 2001 to cancel or make any changes.

      *If Friday is a Public Holiday, the cut off time Thursday 12pm.

       

      Before you order

      1. Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
      2. We are unable to do customisation meals.
      3. If you need to receive the food at certain time, please contact us to discuss before placing the order.
      4. Minimum order is a 5 days package with 2 meals per day.
      5. We do not cater for customise orders e.g. Which days to have meals.
      6. Our meals are all send chilled.  We recommend reheating the food from 2-3 minutes or depending on your preference
      7. Meal package excludes public holidays and weekends as we do not charge on the non delivery days. Hence, no delivery & meals are to be served during public holidays and weekends.
      8. Our Low Carb(Less Active) and Balanced(Highly Active) meals are sharing the same menu.  The parentheses in the ordering page of our menu are meant for balanced meals only, which means the low carb meals do not have carbs like noodles, rice etc. Please contact us if you have queries on selecting the meals.
      9. What happen to my meals on public holidays ? Since there's no meals to be served ,  we do not charge the non delivery days.  If you have queries please contact info@nutritionkitchensg.com
      10. What if my plan is under auto renewal plan? – Cancellation/Editing meals/Pause/Skip – Manage your subscription before the cut off on Thursday 7pm.

      Where does the food come from?

      At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

      Eco-friendly boxes

      1. Our meal boxes are made from sugar cane and 100% bio-degradable.
      2. Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.

      Can I modify the dish to accommodate my allergies and food preferences?

      We are unable to do customisation meals , kindly double up on another meal that day. Please select your meal by looking through the ingredient list if you have any food restrictions/food allergy.

      Please be aware that certain ingredients are integral to the dish and we will be unable to remove them.

      What kind of food do you offer?

      As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

      Our low carb meals are mostly gluten free.

      All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.

      How do you calculate your macros?

      Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

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