Nutrition Kitchen Singapore | Meal Plans and Healthy Food FAQs – Nutrition Kitchen SG

Commonly Asked Questions

Ordering and payments

All ordering is processed online at www.nutritionkitchensg.com

Customers are billed directly on the website and Nutrition Kitchen (Singapore) Pte Ltd will be the name of the company that appears on the payment records (bank statements).

Cut off times are every Friday at 12 noon (If Friday is Public Holiday we will bring forward cut off time to Thursday at 12 noon.)

Opening Hours

Our opening hours are Monday to Friday 8.30 am to 5:30 pm. Any emails/inquiries outside these hours will receive a response within the next business day.

We are closed on public holidays. No deliveries will be made during these times.

Delivery

Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply extra delivery charges on special requests.

We deliver the day's meal on one trip and on a daily basis - (Monday - Friday 5.45-10.00am ) or (Sunday - Thursday 5.30-9.30pm). 

The meal package excludes public holidays, hence there will not be any delivery.

Please note that we do NOT deliver to following areas:

  • All airports and military camps
  • Prisons
  • Offshore islands including Sentosa
  • All special pass-protected areas and Tuas(Jurong Industrial Area, Benoi, Gul Way)
  • Tengah
  • Sungei Kadut
  • Sentosa Marina

Delivery time is also subject to change with respect to the situation and traffic condition. Delivery timings can be affected by a variety of factors & locations, including the route taken and the number of stops and deliveries along the way. Check with our customer service for the available delivery slots –

  1. Evening Before – 5.30pm – 9:30pm from Sunday to Thursday.
  2. Early Morning – 5.45am – 10.00am from Monday to Friday.

Any change in delivery address requires notification time of at least 48 hours

A re-delivery fee of $9 will be imposed if driver has to re-deliver due to the following - 

1.If the delivery agent is unable to contact you upon arrival of your delivery address, grace period not more than 10 mins.

2.Incorrect delivery address

When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

No deliveries during public holidays

    Change and cancellation policy

    Cancellations or changes for meals must be made the week before. The cut-off time for changes or cancellations is Friday 12pm. (If Friday is a Public Holiday, the cut off time Thursday 12pm.)

    What if my plan is under auto renewal plan? – Cancellation/Editing meals/Pause/Skip – Manage your subscription before the cut off on Thursday 7pm.  (If Friday is a public holiday, the cut off will be on Wednesday 7pm)

    Can I cancel my meal on certain days before I order ? Please contact us at info@nutritionkitchensg.com or WhatsApp +65 9105 2001 for more information

    1. No cancellation is allowed after the cut off time and No refund will be given after the cut off time.
    2. No changes to meals are allowed after the cut off time
    3. Our company reserves the right to cancel any order at our discretion for any reason. Full refund will be given to orders cancelled by our company.

    Can I cancel my auto renewal subscription plan ?

    1. Yes,  but only upon completion of your current plan cycle.  No refund for any meal cancellation before the end of plan cycle. 

    Any cancellations or changes after the cut-off time are not entitled to refunds. If cancellation is inevitable, an admin fee of $25 will be incurred. 

    If you have an ongoing meal plan for more than one week, please email us at info@nutritionkitchensg.com or WhatsApp +65 9105 2001 to cancel or make any changes. 

    Before you order

    1. Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
    2. We are unable to do customisation meals.
    3. If you need to receive the food at certain time, please contact us to discuss before placing the order.
    4. Minimum order is a 5 days package with 2 meals per day.
    5. We do not cater for customise orders e.g. Which days to have meals.
    6. Our ingredient and protein options may change without prior notice. Please check with us frequently for the most up-to-date information.
    7. Our meals are all send chilled.  We recommend reheating the food from 2-3 minutes or depending on your preference
    8. Meal package excludes public holidays and weekends as we do not charge on the non delivery days. Hence, no delivery & meals are to be served during public holidays and weekends.
    9. Our Low Carb(Less Active) and Balanced(Highly Active) meals are sharing the same menu.  The parentheses in the ordering page of our menu are meant for balanced meals only, which means the low carb meals do not have carbs like noodles, rice etc. Please contact us if you have queries on selecting the meals.
    10. What happen to my meals on public holidays ? Since there's no meals to be served ,  we do not charge the non delivery days.  If you have queries please contact info@nutritionkitchensg.com
    11. What if my plan is under auto renewal plan? – Cancellation/Editing meals/Pause/Skip – Manage your subscription before the cut off on Thursday 7pm. (If Friday is a public holiday, the cut off is on Wednesday 7pm)

    Where does the food come from?

    At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

    Eco-friendly boxes

    1. Our meal boxes are made from sugar cane and 100% bio-degradable.
    2. Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.

    Can I modify the dish to accommodate my allergies and food preferences?

    We are unable to do customisation meals as our Kitchen cooks in bulk. Kindly look through the ingredient list and select your meals with the +/- or swap button before making payment should you have any food restrictions/food allergy.

    Please be aware that certain ingredients are integral to the dish and we will be unable to remove them.

    What kind of food do you offer?

    As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

    Our low carb meals are mostly gluten free.

    Our ingredient and protein options may change without prior notice. Please check with us frequently for the most up-to-date information.

    All our meals are ready to be consumed and we recommend reheating the food for 2 – 3 minutes or depending on your preference.

    How do you calculate your macros?

    Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

    Ordering

    Ordering and payments

    All ordering is processed online at www.nutritionkitchensg.com

    Customers are billed directly on the website and Nutrition Kitchen (Singapore) Pte Ltd will be the name of the company that appears on the payment records (bank statements).

    Cut off times are every Friday at 12pm for One Off Plan & Thursday at 7pm for Auto Renewal Subscription Plan. (If Friday is Public Holiday we will bring forward cut off time to Thursday at 12noon. For auto renewal subscription plan, the cut off will be on Wednesday 7pm)

    Opening Hours

    Our opening hours are Monday to Friday 8:30 am to 5:30 pm. Any emails/inquiries outside these hours will receive a response within the next business day.

    We are closed on public holidays. No deliveries will be made during these times.

    Delivery

    Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply extra delivery charges on special requests.

    We deliver the day's meal on one trip and on a daily basis - (Monday - Friday 5.45-10.00am ) or (Sunday - Thursday 5.30-9.30pm). 

    The meal package excludes public holidays, hence there will not be any delivery.

    Please note that we do NOT deliver to following areas:

    • All airports and military camps
    • Prisons
    • Offshore islands including Sentosa
    • All special pass-protected areas and Tuas(Jurong Industrial Area, Benoi, Gul Way)
    • Tengah
    • Sungei Kadut
    • Sentosa Marina

    Delivery time is also subject to change with respect to the situation and traffic condition. Delivery timings can be affected by a variety of factors & locations, including the route taken and the number of stops and deliveries along the way. Check with our customer service for the available delivery slots –

    1. Evening Before – 5.30pm – 9:30pm from Sunday to Thursday.
    2. Early Morning – 5.45am – 10.00am from Monday to Friday.

      Any change in delivery address requires notification time of at least 48 hours

      A re-delivery fee of $9 will be imposed if driver has to re-deliver due to the following - 

      1. If the delivery agent is unable to contact you upon arrival of your delivery address, grace period not more than 10 mins.

      2. Incorrect delivery address

      When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

      No deliveries during public holidays

        Change and cancellation policy

        Cancellations or changes for meals must be made the week before. The cut-off time for changes or cancellations is Friday 12pm & Auto Renewal Subscription Plan is Thursday 7pm.(If Friday is Public Holiday, we will bring forward the cut-off time to Thursday 12pm and Wednesday 7pm for the auto renewal subscription plan)

        Can I cancel my meal on certain days before I order? Please contact us at info@nutritionkitchensg.com or WhatsApp +65 9105 2001 for more information

        1. No cancellation is allowed after the cut-off time and No refund will be given after the cut-off time.
        2. No changes to meals are allowed after the cut-off time
        3. Our company reserves the right to cancel any order at our discretion for any reason. Full refund will be given to orders cancelled by our company.

        Can I cancel my auto renewal subscription plan ?

        1. Yes,  but only upon completion of your current plan cycle.  No refund for any meal cancellation before the end of plan cycle. 

        Any cancellations or changes after the cut-off time are not entitled to refunds. If cancellation is inevitable, an admin fee of $25 will be incurred. 

        If you have an ongoing meal plan for more than one week, please email us at info@nutritionkitchensg.com or WhatsApp +65 9105 2001 to cancel or make any changes. 

        Before you order

          1. Please make sure the starting date of the package and the meal options are correct as we may not be able to change the order after it is placed.
          2. We are unable to do customisation meals.
          3. If you need to receive the food at certain time, please contact us to discuss before placing the order.
          4. Minimum order is a 5 days package with 2 meals per day.
          5. We do not cater for customise orders e.g. Which days to have meals.
          6. Our ingredient and protein options may change without prior notice. Please check with us frequently for the most up-to-date information.
          7. Our meals are all send chilled. We recommend reheating the food for 2-3 minutes or depending on your preference
          8. Meal package excludes public holidays and weekends as we do not charge on the non delivery days. Hence, no delivery & meals are to be served during public holidays and weekends.
          9. Our Low Carb(Less Active) and Balanced(Highly Active) meals are sharing the same menu. The parentheses in the ordering page of our menu are meant for balanced meals only, which means the low carb meals do not have carbs like noodles, rice etc. Please contact us if you have queries on selecting the meals.
          10. What happen to my meals on public holidays? Since there's no meals to be served, we do not charge the non delivery days. If you have queries please contact info@nutritionkitchensg.com
          11. What if my plan is under auto renewal plan? – Cancellation/Editing meals/Pause/Skip – Manage your subscription before the cut off on Thursday 7pm.(If Friday is public holiday,  the cut off will be on Wednesday 7pm)

        Where does the food come from?

        At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

        Eco-friendly boxes

        1. Our meal boxes are made from sugar cane and 100% bio-degradable.
        2. Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.

        Can I modify the dish to accommodate my allergies and food preferences?

        We are unable to do customisation meals as our kitchen cooks in bulk. Kindly look through the ingredient list and select your meals with the +/- or swap button before making payment, should you have any food restrictions/food allergy.

        Please be aware that certain ingredients are integral to the dish and we will be unable to remove them.

        What kind of food do you offer?

        As you can see by our menus, we offer a wide range of cuisines from Western to Indian food. Our philosophy is the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

        Our low carb meals are mostly gluten free.

        Our ingredient and protein options may change without prior notice. Please check with us frequently for the most up-to-date information.

        All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.

        How do you calculate your macros?

        Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

         

        Subscription

        What does a subscription mean?

        Subscription means your plan automatically renews each Thursday at 7pm. You will be charged unless you pause, skip, or cancel before this time.

        When placing your order, you provided your consent by selecting the auto-renewal option and acknowledging the subscription terms during the checkout process.

        We offer 5 days complimentary protein pots for 1st time order for the 4 weeks subscription plan.

         

        What subscription options do you offer?

        We offer two subscription options: 1 Week and 4 Week. This refers to the billing frequency of your plan.

        * The skip/pause/cancellation does not apply to the first order online.

         

        Can I skip deliveries if I'm away?

        Yes, you can skip one week of deliveries at a time if you're away. Your subscription will automatically renew one week later. You must skip before 7pm on Thursday.


        Can I pause my subscription?

        Yes, you can pause your subscription indefinitely. No charges will occur until you decide to unpause. You must pause before 7pm on Thursday.



        How can I cancel my subscription?

        On a 1 week subscription, cancellation takes place immediately. On a 4 week subscription, any prepaid meals will be delivered before cancellation. You won't be charged again, but prepaid amounts are non-refundable.




        How do I choose my meals each week?

        You'll select your specific meals weekly in our portal. For 4 Week subscriptions, you'll choose 1 week of food initially, and then each subsequent week 1 week before delivery. Changes must be made before 7pm on Thursday.



        Can I modify my subscription details?

         

        On a 1 week subscription, you can change everything about your subscription each week, including meal size, quantity, range, and adding one-time snacks.

        On a 4 week subscription, you can make these changes only on renewal weeks (every 4 weeks). Otherwise, you can modify specific meals, but not anything affecting the price (size, quantity, add-ons).



        Can I switch between the 1 Week and 4 Week subscription options at any time?

        No, to switch, you would need to cancel your current subscription and place a new order for the desired subscription.

         

        Are there any penalties for skipping a week or pausing my subscription?

        No, there are no penalties associated with skipping or pausing your subscription. Please remember to do so before 7pm on Thursday.

         

        Can I customise my meals based on dietary preferences or restrictions?

        While you can swap meals, we can't modify ingredients due to individual dietary needs.

         

        How will I know when my subscription is about to renew or when my delivery is scheduled?

        You will receive two email reminders each week indicating upcoming renewals and scheduled deliveries. You can also check your account on our website at https://nutritionkitchenhk.com/apps/customers/portal at any time. 




        Are there any incentives or discounts for long-term subscribers?

        Subscribers enjoy our lowest meal prices. 1 Week plans start at HK$89/109 and 4 Week plans are at HK$82/98 depending on size.

         

        What happens if I forget to make changes before the Thursday 7pm deadline?

        If no changes are made, we will use your default meal choices from your initial order.



        Can I change my billing information, such as credit card details or billing address?

        Yes, you can update your billing information at any time. Click My Account and make any changes you need to.



         

        Can I change my delivery address?

        Yes, you can update your shipping information at any time. Click My Account and make any changes you need to. Please make sure to do this before 7pm on Thursday.

         

        If you need to make changes to your delivery address for next week’s meals after 7pm Thursday, please reach out to us via email at info@nutritionkitchenhk.com or WhatsApp at +85251921292 and we will try to accommodate your request.




        How do you handle issues with deliveries or incorrect items?

        Reach out to us at info@nutritionkitchenhk.com or WhatsApp at +85251921292, and we'll assist you.

         

        Is there a limit to how many times I can pause or skip my subscription?

        No, you can pause or skip as needed.

         

        Can I gift a subscription to someone else? How does that work?

        Yes, you can gift a subscription. Just click "Gift" and provide the recipient's delivery details.

         

        Do you offer any promotions, referral rewards, or loyalty programs?

        Subscribers access our lowest prices, and we occasionally share exclusive offers.

         

        How can I apply a discount code?

        To apply a discount code, follow these steps:

         

        1. Log in to your account.
        2. Click on "Manage Subscription."
        3. Add the discount code.
        4. Write the code in the designated field.
        5. Click on "Apply."

        What should I do if I have a complaint or feedback?

        Please contact us – your input is important. Reach us via email or WhatsApp, and we'll address your concerns.

         

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