Frequently asked questions
Where does the food come from?
At Nutrition Kitchen, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.
What kind of food do you offer?
As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.
Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply extra delivery charges on special requests.
Please note that we do NOT deliver to following areas:
All airports and military camps, Prisons, Offshore islands including Sentosa, All special pass-protected areas and Tuas Sentosa Marina
Delivery time is also subject to change with respect to the situation and traffic condition.
Check with our customer service for the available delivery Slots –
Evening Before – 6.30pm – 10pm Sunday to Thursday.Morning Delivery – 6.30am – 10:30am Monday to Friday.
Any change in delivery address requires notification time of at least 24 hours
If we can’t contact you or unable to deliver to you on arrival of your delivery address, we will have to charge you $9 for re-delivery fee for subsequent delivery.
When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.
No deliveries during public holidays
Change and cancellation policy
If you are requesting to cancel or change your order that is being process, you must contact us before the weekly cut-off time (12pm Friday) or we will not accept any change or cancellations. Prior change and cancellations are at our discretion and a refund of the total price of any cancelled order will be transferred back to the PayPal account or credit card that was used to place the order. There will be $20 admin fee for any cancellations.
Please email us at firstname.lastname@example.org or Whatsapp +65 9105 2001 48 hours prior notice required for any changes, or else refund will not be applicable.
Please email us at email@example.com or call us at +65 9105 2001.
Can I modify the dish to accommodate my allergies and food preferences?
We try our best accommodate food modification requests and whenever possible will arrange it for you. In the event we can’t remove a certain ingredient from a dish then you can double up on another meal that day. Please let us know if your request is based on an allergy or simply a preference.
Please be aware that certain ingredients are integral to the dish and we will be unable to remove them.
How do you calculate your macros?
Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com